Effective Date: Feb 14, 2019
REFUND EXCHANGE POLICY
All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order.
14-Day Warranty, DOA and Wrong Item Claims Please contact our customer service team by email with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement Replacements are ONLY shipped after the defective item are shipped back to us. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time. “14-day Warranty” claims must be reported to us within 14 days from the delivery date. Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
Your package must be postmarked within 5 days of receiving your return authorization email. We will only replace defective items with working items of the same model.
Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.
Any Cosmetic Damage From the Manufacturer Must Be Reported Within 48 Hours of Delivery!
You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, and batteries. Any item deemed consumable is non refundable.
You will be responsible for shipping charges for non defective returns. All shipping charges are NON REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.
A 15% return processing fee may be applied if:
- Returns that are opened and/or non defective.
- Returns that show signs of physical damage or user error that could have caused the defect.
- Returns that are not cleaned and emptied prior to return.
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.
All Products also come with the original manufacture warranty. We will help our customers to claim the manufacture warranty
Dead on Arrival (DOA)
DOA items must be reported to us within 72 hours of receiving them.
ORDER CANCELLATION POLICY
Please submit any cancellation via email here. Once the order has been shipped, we will not be able to cancel your order.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.
CLEARANCE | GIVEAWAY | PROMOTIONAL
Due to the nature of these products and/or their age. they are not covered by warranty and cannot be exchanged or refunded.
You may contact us by sending an
email here, or by mailing a written correspondence to:
VAP.LLC Customer Service
1658 N Milwaukee Ave, #541
Chicago, IL 60647